Privacy policy.

Privacy Policy
Last updated: July 2025

At Bala Bay Inn, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or contact us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Booking details

  • Event inquiries (such as weddings or group stays)

We also collect non-personal data such as browser type, operating system, and site usage statistics to help us improve user experience.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and bookings

  • Send confirmations and important updates

  • Provide customer support

  • Improve our services and website

  • Communicate special offers, promotions, or event updates (only with your consent)

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties who help us operate our business (such as booking platforms or marketing services), but only to the extent necessary and with confidentiality agreements in place.

4. Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

5. Cookies

Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings, although this may affect how some parts of the site function.

6. Your Rights

You have the right to access, update, or request deletion of your personal data. To do so, please contact us at [insert email address, e.g., info@balabayinn.ca].

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the latest revision date.

9. Contact Us

If you have any questions about this policy or how we handle your data, please reach out to us at:

Bala Bay Inn
1007 Muskoka Rd. 169, Bala, ON
info@balabayinn.ca